About Us
MEET THE WATER RESTORATION GUYS
About Us
Meet The Water Restoration Guys
The Water Restoration Guys is a Phoenix based restoration company built around one principle. When water threatens what you have built, the response in the first hour decides everything that follows. We deliver water damage restoration, fire damage restoration with full soot and smoke removal, building restoration through licensed contractor partners, and complete contents pack out and storage across Phoenix and the surrounding metro.
We exist to win that first hour back for you, every time. That means a 24 hour dispatch line that connects directly to a coordinator who is already moving equipment while you describe the damage. It means documentation built to insurance carrier standards so your claim gets approved and paid in full. And it means a single project lead accountable from your first call to the final walkthrough.
The company is young by industry standards, but the operational discipline behind it is not. Every protocol we follow exists because someone, somewhere, learned the hard way what happens when restoration is treated as a rush job instead of a craft.
about charles cashwell
The story behind the company
Charles Cashwell started his entrepreneurial career in 2014, not in restoration but in logistics. After a furniture delivery driver opened his eyes to the income potential of moving services, Charles bought a truck, got hurt on his first job, and quickly pivoted to ownership. He hired a driver and a helper while he ran the phones and bookings. Within a few years, the operation had scaled into a multi truck business serving the greater Phoenix area.
The path into restoration came through his mother, a retired State Farm adjuster who worked the water and fire claims side for decades. She introduced Charles to the restoration industry years before he was ready to listen. It was a contents pack out job two years ago that finally clicked. He saw firsthand how restoration is done, where the industry cuts corners, and what an honest, documented, fast response actually looks like to a homeowner in crisis. That experience also became the foundation of how the company handles contents work today.
The Water Restoration Guys is the next chapter. Same Phoenix base, same operational discipline, refined for a different category of work and built around a higher standard.
One Tap to call. One tap to get help.
WHY CHOOSE us
Built on proof, not promises
On Call 24/7 Emergency Response
Five things separate The Water Restoration Guys from the rest of the field. Sub hour response anywhere in the Phoenix metro, with a dispatch line that reaches a coordinator instead of a voicemail. Insurance adjuster precision in every line of documentation, built from inside the industry. Forensic damage mapping completed before a single piece of drying equipment is staged. Discreet on site conduct that respects the rest of your property and your neighbors. And a single project lead accountable from the first call to the final walkthrough. One name. One number. One person responsible until the work is finished.
The Water Restoration Guys delivers certified water damage restoration, fire damage cleanup, contents pack out, and full building restoration across Phoenix and the surrounding metro. Sub hour emergency response. Insurance documented
Contact Now
Office Location
2375 East Camelback Road, Suite 600, Phoenix, AZ 85016
Office Info
+1 602-584-1737
Business Hours: 24/7
